
This is the first, fast and furious Bangladeshi business blog where we talk about Bangladeshi brands and businesses from a consumer experience perspective. We appreciate their good actions, criticize their false promises, expose their internal malpractices, evaluate their accomplishments, business strategies and propose ideas for better branding, better business and protection of our (consumer) rights in the process.
We provide
--social media strategies for Bangladeshi businesses worldwide
--public speaking on Bangladeshi businesses and social media
--paid product/service/website reviews of Bangladeshi companies
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Sunday, May 1, 2011
What do you exactly do in one line?

Tuesday, April 5, 2011
Digital Bangladesh - Get the crowd involved through crowdmaps

‘Crowdmap’ is based on the ‘ushahidi’ platform, the Kenya based technology for development start up which was first used during the post-election violence in Kenya in 2007. Since then, it has been used increasingly after the earthquakes in Haiti, New Zealand, Japan, during the crisis in Egypt, Libya etc. Other than being used after natural calamities and man made crisis, ‘crowdmaps’ – rather ‘mapmania’ is going to be one of the key buzzwords for the year 2011.
For example, take the case of a crowdmap set up for reporting and tracking violence against women say in Dhaka city. Imagine the power it would give to ordinary Dhaka women to report incidents immediately to alert police or social agencies via the crowdmap. It could be a quick call against the shortcode for the crowdmap, or a quick SMS or for even further details, they can always login to internet to report in detail what exactly happened. It would become clearer which areas in the city are more prone to incidents against women thus urging authorities to promptly take measures to prevent such events from occurring in future. Please note that crowdmap doesn’t require internet for interacting with its users – simple mobile or landlines can also be integrated with crowdmap via another useful technology useful for NGOs – frontlineSMS. Have a look at a crowdmap to track violence against women in Egypt.
I won’t go into much detail how exactly frontlineSMS or crowdmap work, you can check the links and innovate a service for your locality anywhere in Bangladesh. The key point I am trying to drive home is effective initiatives for Digital Bangladesh will need to come out of closed door seminars and workshops in government offices or posh hotels and from reliance on proprietary software or platforms. Rather than hiring expensive foreign consultants or taking alms from foreign donors on a never-ending basis to devise technology driven solutions for social change, we should explore open source and mostly free technologies such as crowdmaps to include ordinary citizens in various aspects of services which the Government or other social development agencies are mandated to deliver. At present I am involved in a crowdmap initiative for Bangladesh focusing on economic, cultural and social rights of citizens. Power to the 'crowd'.
Tuesday, March 1, 2011
Ipadio - connecting telephony to the internet, without accessing internet

Sunday, February 13, 2011
The Shadow Chronicles
Friday, February 11, 2011
The joy of being served tea and biscuits by Jasim
Wonder if you would agree or not, but one of the silent pleasures of working in a company in Bangladesh lies in the privilege of ordering someone else (usually the office tea boy/girl) for a cup of tea or a black coffee and getting served straight at your desk when you must be crunching numbers with your open excel spreadsheet or are about to start that all important meeting with visitors. I always had full respect for these support service staff but never realised the luxury they used to offer us until I started working full time outside the country. I guess we carry the culture from our households where we grew up seeing our houses being cleaned, food being cooked and cars being driven by ‘others’ who were hired or kept to do such jobs only. So naturally when we get into workspaces, we could not get over that hard-coded habit of ‘being served’ the little refreshments of another day at work.
But honestly, would you really expect the same treatment when you are outside Bangladesh? May be you would silently miss that, like I do, but would you actually go to the extent of bringing someone over from Bangladesh to execute the same responsibilities? I did come across Jasim, the ‘imported from Bangladesh’ tea boy, here in London while attending a meeting owned by a British Bangladeshi gentleman. Most of the workplaces here have a kind of ‘serve yourself’ policy in designated kitchens, or you might see your hosts preparing your desired caffeine option before the start of any meeting. But to my surprise when my host ordered for some tea and biscuits to a nicely dressed young man, he jumped to his routine duty of boiling the water and pouring the biscuits on the plates for us. As I was being served by Jasim, I could not help asking my host how could he afford to have the luxury of having a tea boy in west London for such a small company as his. He explained rather proudly that he had brought Jasim from Bangladesh to offer him a better life. I didn’t ask in detail how exactly he could bring him over. No wonder he wears tucked in shirts and nice trousers but still ends up serving tea and biscuit to his Bangladeshi master. The other Bangladeshi staff at the meeting, young graduates from private universities in Dhaka, jokingly informed me that they also sometimes call for Jasim Bhai’s services as that is what the norm is in Bangladesh, so they feel good when there is someone else to serve them tea or coffee at work – it makes them feel important and in control somehow.
So there you go, order some tea to Jasim, sip it hot in cold cold London, feel good and empowered and continue working.
Friday, January 28, 2011
Discount Shopping News in Bangladesh!
Deshbazar.Co.CC is number one source for Bangladeshi shoppers to get discounts, hot deals, special offers, free offers and money savings shopping news from Bangladesh. That site finds the best and latest offers from Bangladeshi market and posts them for public. Have fun and happy shopping!
That website also recommends all Bangladeshi marketers or sellers to inform the site admin about their hot deals. So that the site admin can publish the special offers (consumer promotion) directly from the manufactures/importers/service providers to the target market. Thus Deshbazar.Co.CC could able to communicate to the customers and consumers to let them get the advantage of your latest offer(s).
Saturday, January 15, 2011
Money Mongers
Thursday, January 13, 2011
Bangladeshi TV ads in YouTube
One thing I must say I miss watching are the TVCs by the Bangladeshi companies. It has been quite a while that I have been requesting quite a few movers and shakers in the Bangladeshi brand-wagon to have a central archive of Bangladeshi TV ads online, preferably in YouTube or Vimeo. I had even approached academics who preach branding and advertising to undertake some sort of an internship project for a group of students who might volunteer to setup a dedicated YouTube channel for Bangladeshi companies. I am afraid all these efforts have fallen on deaf ears and our representation and exploitation by Bangladeshi businesses on YouTube remains at best – scattered and unorganised. There are individual efforts by some enthusiastic viewers to take the pain to record and upload online the TVCs mostly by mobile telecom operators, but that too, is not planned, organised or even patronised by any company officially. (you might want to read a related post regarding your company being WEBFFYT).
Now why would I advocate that either Bangladeshi businesses think seriously of maintaining an active presence in YouTube or why should I urge the brand-gurus, business magazines of Bangladesh to consider setting up a centralised channel to feature TVCs from all companies whose ads are being shown in the private and nationalised TV channels in Bangladesh? There are a few reasons.
Firstly, the immediate audience of these ads are not going to be Bangladeshi consumers inside Bangladesh, as they are getting exposed to those ads through TV channels in any case. They should be primarily targeted towards non-resident Bangladeshis and foreign investors, advertising professionals, film-makers, partners etc. who might be interested to know more about 1. what are the latest ads 2. their quality in terms of storyboarding, composing, shooting, messaging, execution etc. or 3. even just to know what a certain Bangladeshi company is up to lately with relation to their products, services and offers.
Secondly, uploading and making available TVCs in YouTube or Vimeo or a certain video sharing website will enable the viewers who are the ultimate consumers not only to comment on those ads but also to share it with their networks through social media and other means if the ad is worth sharing or really funny or controversial. I strongly believe that ordinary consumers can come up with interesting insights and observations about TVCs and we always don’t have to wait for Mr. Know All Ahmed to write reviews in monthly business magazines and business newspapers in Bangladesh. The viewers are the best reviewers too.
Finally this might open up another opportunity for event management companies or corporates who love to give away awards as a means of self-promotion, to actually arrange a crowdsourced best Bangladeshi TV ad award. In this case, the voting can be made open to worldwide viewers and not left on the hands of a jury made of business leaders, teachers, gurus who know each other well and prefer to keep a closed-door community.
So what do you think about this? Please share your views.
Tuesday, January 4, 2011
Cricket World Cup in Bangladesh - 8 ideas for your business!

How is your business gearing up for the greatest cricketing event of the world when it kicks off in Dhaka on February 17th? As the cricket lovers from all around the world will either get glued to their TVs, computers and phones to get latest updates from the grounds of the sub-continent and while many of them will arrive in person to root for their favourite teams – how as a Bangladeshi business, you are preparing yourself not only to cash in on the opportunity but also to play some role whatsoever in upholding the local norms, cultures and traditions to the world media, to visitors in Bangladesh and to viewers abroad?
Might be a good idea to steer clear of the controversies and chaos ahead of the big event next month. Already quite a lot of chaos has been reported in relation to clashes for tickets, regarding the event managers of the opening ceremony and their involving Indian celebrities and the more serious concerns about adequate accommodation facilities for the foreign visitors. We can’t talk about all these in this post and neither we are in any position to provide solutions for them. Rather lets stay focused on opportunities. Not in any particular order or preference, some thoughts are as following –
- Reengineer, rename and revamp your menu
If you are in the business of food, takeaways, fast-food or restaurants, how about renaming some key popular dishes in your menu according to the cricketing themes, teams or even players? We already have seen our love for opponent-named dish items when we had beaten Australia and New Zealand in form of kangaroo curry and kiwi bhorta special! So be innovative and go ahead rename your cocktails as ‘Captain Courageous-Shakib Special’, burgers as ‘Tornado Tamim’ or spicy items as ‘Mashrafee Masala’. Possibilities are endless.
- Eat, sip and cheer
Again this goes out to those in food businesses, make sure you have TV screens, large and small, installed and supported by UPS to show matches as they are being played. Quite a great opportunity to lock in your customers to enjoy the match in your restaurants with specially discounted food prices for the duration of the match may be, or for an innings only or even for the first fifteen overs only!
- A win for Bangladesh, a win for the food-lovers, shoppers and mobile users
Don’t wait for the politicians and governments to flood our players with accolades and awards incase we steal some thunder during this world cup, you can do it yourself from your business perspective, you can do it early on and by rewarding not the players but their numerous supporters and fan from around the country. Announce early on through your websites, social media pages, or put up a banner and print in your menus that you will offer free meals or free drinks all throughout the following day of a historic home win! This might be your gesture to show gratitude to Tamims and Shakibs incase they bring some much needed glory for the nation form the cricket war fields.
In the same tune, if you are a retailer, the world cup offers you a great external hook to offer discounts for a day, week or based on a match by match basis to your customers. Its just a matter of how you show your brand to be completely drenched in the world cup rain and how passionately you want to share this spirit with your customers.
Finally, the mobile phone companies can always offer their subscribers free minutes or free SMSes incase Bangladesh wins, so that the good news can be shared faster and wider among friends and families at home and abroad.
- Freebies with every wicket, freebies with every six
Again this idea might work on a match by match basis and can be limited to the day of the match only. You can announce beforehand that every time Bangladesh is playing a match, every time an opponent wicket falls or everytime a Bangladeshi batsman scores a six, you offer a free coke to all who are present in your restaurant at that moment.
- The glorious cricketing moments in DVD
We’ve talked about this before in an earlier post. No occasion will be as great as this to finally showcase in the form of a DVD/CD the historic winning moments of Bangladeshi cricket and make them available for purchase or as prize items competitions in your points of sales, business premises.
- Patriotic marketing and patriotism merchandising
A great occasion yet again to print out t-shirts, mugs, key-rings, wrist-bands, stickers, photoframes etc. with the Bengal tigers on it. Even better that if you are a charity or as part of your corporate generosity towards the development of the sport in Bangladesh, you can decide to donate either the full or a certain percentage of sales to skills searching, developing initiatives for Bangladesh cricket.
- Tourism and sightseeing – if a festival doesn’t exist – invent it and have fun!
There is no doubt that travel agencies and the tourism board of Bangladesh are gearing up to woo the foreign sports tourists to various scenic locations of Bangladesh. Many among this group might actually arrive in the sub-continent with a view to not only enjoy great games of cricket but also to make a touristic discovery of India, Bangladesh and Sri Lanka in the same breathe, which is certainly a good idea. It might not be the best idea to compare tourist attractions of Bangladesh with other countries as we have what we have and we can change things overnights, merely can try to improve them over time. Something we can certainly do is to innovate rituals or activities at or surrounding our tourist locations and relate them to cricket in such a way that even after the world cup finishes, we can continue with the trend and festivities years after years.
For example, how about a beach cricket tournament in Cox’s Bazar? The format of the game, rules, prizes etc. might require a whole different post but the key idea here is to innovate something unique which doesn’t exist as a tourist attraction related to cricket anywhere in the world- or certainly not in the Indian sub-continent. We have the longest unbroken sea beach in the whole world stretching 120 kilometres. A fun to watch 20-20 cricket match at every 5 kilometer of the stretch over a period of 2-3 days might draw enough participants and tourists alike to visit each location for the fun of it, and thus discover the unique beauties of the coastal Bangladesh in a different sporting way.
- The cricket bat of best wishes
Although a bit late for this may or I am not entirely aware if anything similar have already taken place- but it would be nice if a massive cricket bat could have travelled to all district towns of Bangladesh where the fans could have signed in their support for the home team. If travelling to each corner of the country sounds improbable within a month then atleast visiting the divisional headquarters would be nice. In the end of the day, the world cup in Bangladesh will be more about the fans and lovers of cricket than about the players themselves. So the common public have every right to be a part of this festivity from outside the stadiums too.
So just some random thoughts here, let me know how you are preparing for the fun with the bat and ball next month.
Saturday, January 1, 2011
Social 999 and Information Dam - How to deal with social emergencies with technology? - Part 1

Friday, December 31, 2010
Know the BTCL number ? Wannna know the Home Address too ?

This can only happen in Bangladesh ! Yes my friend only in Bangladesh !
I don’t know whether you know about the E-Bill service from the state owned BTCL or not, but today I’ll show you how anyone can see the address or even bill of last month using the E-Bill service from this so riotous service !
Take a BTCL number and log on here http://203.112.222.42/
Your Customer ID(Area Code+Phone) : is your BTCL number (For Dhaka its 02XXXXXXX)
And here comes the interesting part
Your Password is Same as your Customer ID (!!!!!)

Click on the Print/View customer Bill from where you can easily get the address !
Not mention, the very Pungta’s can easily change the password so that the actual user would never(!) be able to access their Bill !
Thanks BTCL for keeping our information so safe !
NB: Please change your own password not others !
Saturday, December 25, 2010
Robi gets a Bangla website for itself
Secret cables from @Robileaks confirm the fact that senior management of Robi (erstwhile Aktel) have secretly taken into heed the request from Bangladesh Corporate Blog to have a Bangla version of its website. Irated with the akika from Aktel to Robi, we did give them quite an earful in this post here, which also included a tip to have a Bangla website. Although we haven’t received any note of thanks from senior Robiuls as we Bangalees usually prefer not to acknowledge our sources of inspirations and ideas and generally claim all to be our very own. So never mind.
Hats off to Robi for taking the lead to have a Bangla version of its website, not only as the first Bangladeshi telecom operator to have done that but also the very first Bangladeshi leading brand to have done that I believe. Please let me know if you are aware of any other Bangladeshi companies who have a website in both English and Bangla. Although just having a website in Bangla may not have any direct impact on increasing its popularity and profitability, it goes without saying that those 1. in rural or urban Bangladesh 2. who are more comfortable consuming information in Bangla than in English 3. who want to know through internet more about Robi - would find this initiative to be very timely, locally sensitive and culturally adaptive.
Robi sets an example for companies in other industries too. Say for example if you are an IT company and if you are trying to woo new clients, partner companies in Denmark primarily – then try having a Danish version of your website too. Just having a target market language version of your website will not be a clear cut guarantee for winning new business but somewhere there is this social element regarding languages in business that it creates a first impression if you attempt to communicate or represent your credentials and expertise in the language of your customers. In the end of the day, you will not win any IT outsourcing business if you have a great Danish version of your website, but your programmers and management included are incompetent and unnprofessional.
Its going to be even more important to have business content in local languages available online. Not only will this increase the outreach of that content to an audience who are more comfortable with local languages, it will also push up local language search engine optimisation, which I guess is still in its infancy.
Wednesday, December 22, 2010
Daily Star Means Business
Saturday, December 18, 2010
Best Air's destiny is, now, in the hands of Destiny! (R U Serious!!?)
When Best Air (BA) was grounded, I never though it'd catch up again, but here it is, making the news once more! Guess who's at the controls now? ummmm..... Biman? GMG?... United Airways?? ... nnnope!!! It's Destiny, yeah bro, that's right. I don't know how many of you do get excited hearing a marketing (low-level) company taking over an aviation company, but I do (a lot)!!
Here's why: Say you are a teacher at a University, and on your recent holidays you want to go visit your cousins in Australia. On the way to Australia, over the Pacific, your jet starts falling due to engine failure, and the decompression has had its toll on the pilots' lives. At that point one of the surviving crews approaches you and asks, can you fly a plane? What would you say? (Lolzzzz)
All that was my thoughts on the taking over of the business. Anyway, if you'd like to read the news that I copied from two newspapers you might actually get some serious news. Hope you've a good week!
Destiny Group has bought off 80 percent stakes in the troubled Best Air for Tk 150 crore, said a top official of the local airline yesterday.
Best Aviation Ltd, the owning company of Best Air, and Destiny, a multilevel marketing company, signed a share-transfer deal on November 11, according to M Haider Uzzaman, who now acts as the managing director for the airline.
The deal was announced at the re-launch of the carrier last night.
“We were looking for partners to recover from the financial crunch that forced us to be grounded for months,” said Haider Uzzaman who had presided over Best Aviation as chairman before the takeover.
Mohammad Rafiqul Amin, chairman of Destiny Group, said his company wants to help Best Air come out of the crisis it has been facing for the last 21 months.
"Best Air has a ready infrastructure and permission to fly on 17 routes, and this has made us interested," said Amin, also the new chairman of Best Aviation.
"Now, we have plans to purchase three aircraft, including ATR-500 with the capacity of 72 seats, and Airbus-320 with 150 seats," he said, adding: "We hope these new initiatives will help the airline begin a new journey and regain its reputation."
The company started passenger service in January 2008 under brand Best Air.
But within 14 months of its operation, the airline was grounded amid financial crisis resulting from a surge in oil prices on the global market.
Haider Uzzaman said: "The fuel price soared so high that we were unable to bear the losses coming from the increased fuel bills."
"And eventually we were forced to suspend flights to avoid further losses," he said, claiming that the airline incurred a loss of Tk 72 crore at the time it was grounded in March 2009.
Since then Haider Uzzaman had been looking for partners to inject fresh funds to salvage the airline that spread wings to catch a portion of Bangladesh's air travel market of nearly 40 lakh passengers a year.
"We negotiated with many potential investors. Finally we formed ties with Destiny," he said.
The airliner had earlier formed a partnership with Kuwait-based Aqeeq Aviation Holding in March 2007. But Haider Uzzaman claimed that Aqeeq did not invest in the airline in line with the contract.
He said Destiny would pay Tk 56 crore initially. "The rest will be paid within the next three months."
The partnership will help Best Air use the huge marketing and distribution network of Destiny and resume flights soon.
"We are trying to give a new look to the airline by bringing in new aircraft and hiring skilled hands from home and abroad," said Haider Uzzaman, adding that the airline wants to resume domestic flights from March 26.
He said the airline is now in the process of getting a clearance from Civil Aviation Authority of Bangladesh to resume flights.
"We want to resume our passenger services on Dhaka-Chittagong route from the Independence Day. We also plan to operate two flights a day on Dhaka-Cox's Bazar route from the same day."
It will resume flights to Sylhet, Barisal, Jessore and Syedpur on March 26, Haider Uzzaman said.
The airline plans to open flights to regional destinations such as Bangkok, Kuala Lumpur, Colombo, Dubai, Singapore and Male from September next year.
Best Air will appear in a new shape in March next year aiming to provide better services by world class professionals.
The announcement of re-launching came at a function held at a city hotel on Monday afternoon.
Information Minister Abul Kalam Azad attended the occasion as chief guest.
Chairman of Parliamentary Standing Committee on Civil Aviation and Tourism Moin Uddin Khan Badal MP, Secretary Shafiq Alam Mehedi and Destiny Group Chairman Mohammad Rafiqul Amin also attended the programme.
Destiny Group recently acquired 80 percent of shares of Best Air. Best Air would operate flight in domestic and international routes by Airbus-320 and ATR-500. The Airbus-320 has 150 revenue seats with 15 business classes while the ATR-500 has 72 passenger seats.
In international routes, it would operate flights to Bangkok, Canton, Jeddah, Kualalampur, Maldives, Manila, Myanmar, Singapore, Ryad, Sri Lanka and Hong Kong through digital fly-by-wear flight control system.
Expert cabin crew from home and abroad will offer modern in-flight services to ensure comfortable fly in the air.
Sunday, December 12, 2010
Bangladeshi police responding to SMS - Latest science fiction
This is one of the recent technology related development that caught me by surprise – Where you can send SMS to complain to police in Bangladesh. There is no wonder that mobile based value added services in Bangladesh are pioneering, innovative and much ahead of the game in the region. However this one went a bit too far. In a place where its challenging to get help from the police in time even through normal means, expecting that men in shining armour will show up just by sending an SMS is a bit far fetched. Moreover, I really don’t understand why would someone send an SMS to file a General Diary with police when the same could be done more conveniently by just dialling up number.
Monday, November 29, 2010
Promoting your products and services through Statusbites
What are statusbites?
Statusbites are a series of short texts which describes a company product, service, news piece, event etc. which can be published and promoted over a period of time through social networks such as Facebook and Twitter.
Why do we need statusbites?
Its not always the case that users come to your company website to know more about your products and services. You need to ensure that your messages travel to digital spaces where an increasing number of your customers spend a significant amount of their daily lives in recent times – social networks. Statusbites aim to inform consumers who are more comfortable to consuming information through social networks with the help of the series of statusbites. So by the end of the run of say 10-15 status messages and provided they have followed the sequence – they would be able to comprehend the key messages, key benefits, objectives, features etc. regarding the product, service your company is trying to promote.
Also, you can’t expect that all your followers and fans in social media come across your posts the moment you publish them. Most of the time your publications/status messages can be buried down a plethora of other messages that the users are bombarded with every second – both from updates from their friends/families and from other subscriptions. So you need to make sure that your message shows up often- not to flood the newsfeed, but in convenient frequencies.
How to prepare statusbites?
•Think of the 10 or 15 key messages you want consumers to know about the product, service, event you are organising
•Write each of them down within 130 characters with space and the hashtag of your choice (i.e. #gpnewoffer)
•State whether you want each of the statusbites to link to your company website, Facebook page etc.
How are they scheduled?
The statusbites can be scheduled to appear in your preferred social networking properties with the help of a third party software called Co-Tweet. The scheduling of statusbites publication can be spread over a week, two weeks etc. depending on the plan of promotion before, during or after a target event, date of your product/service launch.
Example:
Gpfact1/10 - #grameenphone launches #mobitaka to make remittances easier http://shortlinktoyourwebsite
Gpfact2/10 – did you know that #mobitaka allows you to get rewards of 10% for every 100 taka you remit? http://shortlinktoyourwebsite
Gpfact3/10 – did you know that 10,000 people used #mobitaka in November to remit a total of 150,000 taka to their friends and families? http://shortlinktoyourwebsite
So as you can see, you don’t have to do entirely new things in social media for your products and services, rather if you tweak your status message slightly to suit your objectives and the audience, you might appear to be more engaging and informing in social media networks. Let me know what you think.
Sunday, November 14, 2010
NOT EVERYONE CAN FLY
The beauty of BUZZ!!!
Monday, November 1, 2010
Cause marketing for Bangladeshi NGOs












