This is the first, fast and furious Bangladeshi business blog where we talk about Bangladeshi brands and businesses from a consumer experience perspective. We appreciate their good actions, criticize their false promises, expose their internal malpractices, evaluate their accomplishments, business strategies and propose ideas for better branding, better business and protection of our (consumer) rights in the process.
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"Young people say it is no longer worthwhile going through sleepless nights serving customers halfway around the world. They have better job opportunities in other fields. The work is tiring and stressful and offers few career advancement opportunities [...] The complaints come at a time when the Indian information technology sector, which includes companies that run call centers and do other outsourced work like medical transcription and claims processing, is facing a dearth of skilled labor. [...] India faces a potential shortage of 500,000 professional employees in the information technology sector by 2010, according to the National Association of Software and Service Companies (NASSCOM), a trade group. [...] The industry is also facing "intense competition" for workers from the retail and airline and hospitality sectors, where wages are now closer to what call centers pay, said Kiran Karnik, president of NASSCOM."
